Shopping & Service Vocabulary in Chinese

Upgrade your everyday Chinese with Shopping & Service Vocabulary in Chinese. This collection covers essential words for buying goods, comparing prices, using services, and handling customer interactions. 

Shopping and service situations appear in everyday life, from buying groceries to using customer support or paying bills. With GuruLango’s Spaced Repetition method, you’ll reinforce each new word at the perfect learning interval, ensuring long-term retention.

Below, we provide a preview set of Shopping & Service vocabulary, selected from GuruLango’s 5000-word collection.

1. Shopping Place - Locations Where You Shop or Browse

Use these words to describe different places where people buy goods or services.

Vocabulary

Pinyin

English Meaning

商店 (noun)

shāngdiàn

Store

超市 (noun)

chāoshì

Supermarket

市场 (noun)

shìchǎng

Market

百货商场 (noun)

bǎihuò shāngchǎng

Department store

便利店 (noun)

biànlìdiàn

Convenience store

购物中心 (noun)

gòuwù zhōngxīn

Shopping mall

药店 (noun)

yàodiàn

Pharmacy

菜市场 (noun)

càishìchǎng

Vegetable market

家具店 (noun)

jiājùdiàn

Furniture store

书店 (noun)

shūdiàn

Bookstore

服装店 (noun)

fúzhuāngdiàn

Clothing store

电器店 (noun)

diànqìdiàn

Electronics shop

2. Offline Shopping - Buying Goods in Physical Stores

These terms help you describe shopping experiences in offline or brick-and-mortar locations.

Vocabulary 

Pinyin

English Meaning

购物 (verb)

gòuwù

Shop

试穿 (verb)

shìchuān

Try on

付款 (verb)

fùkuǎn

Pay

折扣 (noun)

zhékòu

Discount

退货 (verb)

tuìhuò

Return goods

换货 (verb)

huànhuò

Exchange goods

收银台 (noun)

shōuyíntái

Cashier

购物袋 (noun)

gòuwùdài

Shopping bag

标签 (noun)

biāoqiān

Tag / Label

促销 (noun/verb)

cùxiāo

Promotion

商品 (noun)

shāngpǐn

Product

库存 (noun)

kùcún

Stock / Inventory

3. Online Shopping - Buying Products on Digital Platforms

Use these words to describe activities and processes in online shopping environments.

Vocabulary

Pinyin

English Meaning

网购 (noun/verb)

wǎnggòu

Online shopping

下单 (verb)

xiàdān

Place an order

加入购物车 (verb)

jiārù gòuwùchē

Add to cart

发货 (verb)

fāhuò

Ship out

快递 (noun)

kuàidì

Express delivery

物流 (noun)

wùliú

Logistics

运费 (noun)

yùnfèi

Shipping fee

评价 (noun/verb)

píngjià

Review / Rate

好评 (noun)

hǎopíng

Positive review

差评 (noun)

chàpíng

Negative review

收藏 (verb)

shōucáng

Add to wishlist

退款 (verb)

tuìkuǎn

Refund

4. Customer Service - Support & Assistance for Buyers

These words help you talk about assistance, help requests, and communication with service staff.

Vocabulary

Pinyin

English Meaning

客服 (noun)

kèfú

Customer service

投诉 (verb)

tóusù

Complain

咨询 (verb/noun)

zīxún

Inquire / Consultation

问题 (noun)

wèntí

Problem

建议 (noun/verb)

jiànyì

Suggestion

回复 (verb)

huífù

Reply

服务质量 (noun)

fúwù zhìliàng

Service quality

售后服务 (noun)

shòuhòu fúwù

After-sales service

联系方式 (noun)

liánxì fāngshì

Contact information

等待时间 (noun)

děngdài shíjiān

Waiting time

解决方案 (noun)

jiějué fāng’àn

Solution

5. Payment Method - Paying for Goods & Services

Use these terms to talk about different ways to pay in China and globally.

Vocabulary

Pinyin

English Meaning

付款方式 (noun)

fùkuǎn fāngshì

Payment method

现金 (noun)

xiànjīn

Cash

刷卡 (verb)

shuākǎ

Pay by card

信用卡 (noun)

xìnyòngkǎ

Credit card

借记卡 (noun)

jièjìkǎ

Debit card

移动支付 (noun)

yídòng zhīfù

Mobile payment

支付宝 (noun)

Zhīfùbǎo

Alipay

微信支付 (noun)

Wēixìn zhīfù

WeChat Pay

银行转账 (noun)

yínháng zhuǎnzhàng

Bank transfer

预付 (verb)

yùfù

Prepay

分期付款 (noun)

fēnqī fùkuǎn

Installment payment

6. Product & Service - Items & Offerings You Can Purchase

These terms help you describe different types of products, quality, and service-related features.

Vocabulary

Pinyin

English Meaning

产品 (noun)

chǎnpǐn

Product

服务 (noun)

fúwù

Service

品质 (noun)

pǐnzhì

Quality

价格 (noun)

jiàgé

Price

包装 (noun)

bāozhuāng

Packaging

功能 (noun)

gōngnéng

Function

保修 (noun)

bǎoxiū

Warranty

使用说明 (noun)

shǐyòng shuōmíng

User manual

原材料 (noun)

yuán cáiliào

Raw material

供应商 (noun)

gōngyìngshāng

Supplier

上架 (verb)

shàngjià

Put on shelf

新品 (noun)

xīnpǐn

New product

These shopping and service vocabulary sets give you the essential Chinese terms needed for buying products, navigating services, and communicating with staff. With GuruLango’s Spaced Repetition system, you’ll memorize them naturally and apply them confidently in real-life situations.

Start learning with GuruLango today, shop and communicate confidently in Chinese!